Terms & conditions

1. General

1.1. Introduction

Silverlab.co.za, hereinafter referred to as the “Site” or “it”, is owned and operated by Silverlab Healthcare cc, hereinafter referred to as “Silverlab”, “we” or “us”.

Your use of, and access to the Site, indicates your acceptance of these Terms and Conditions.

Silverlab can be accessed at htpps://Silverlab.co.za, related mobile sites and applications.

The site enables you to browse and shop for various healthcare products (“products”) online and have them delivered door-to-door within South Africa, as well as neighbouring countries (Botswana, Lesotho, Mozambique, Namibia, Swaziland and Zimbabwe).

All visitors to the site (“users”, “you”, “buyer” or “purchaser”) will be able to see the goods on offer, but only those who have registered for an account on (“account holders” or “you”) are able to buy products.

1.2. Legal Notice Address

Silverlab elects as address for all purposes regarding these terms and conditions, whether for legal notices or serving of other communication documents of any kind, the following address:

Physical Address:
27 Malta Road
Cosmo Business Park
Roodepoort, 2188
South Africa

Tel: 011 794 5381/0

An electronic copy is to be sent to ian@silverlab.co.za (Such copy must be delivered in conjunction with physical copy for serving to be effected.)

1.3. Silverlab.co.za Corporate Information

The Electronic Communication and Transactions Act determines that when goods or services are provided via certain electronic transactions, the seller must make certain information public on the site where the goods or services are offered.

Silverlab corporate information is as follows:

Name: Silverlab Healthcare cc
Company Reg. No.: 2011/016685/23
VAT No.: 4200261123
Core business: Consultants and Online Retail
Legal Notice Address:

Physical Address:
27 Malta Road
Cosmo Business Park
Roodepoort, 2188
South Africa

Tel: 011 794 5381/0

Director: Mr. Ian McQueen

Website: htpps://silverlab.co.za

Official email address: info@silverlab.co.za

1.4. Legally Binding Contract

All users and account holders, including those that buy and/or request a quote from the site (“buyers”) are bound by these terms and conditions (“Ts & Cs”).

By registering, or using the site at all, you recognise that you’ve read and accepted these terms and conditions.

Should there be any clause in these Ts & Cs that you do not understand, the onus rests on you to ask Silverlab to explain the relevant clause to you, before you accept the Ts & Cs by using, buying or requesting a quote from the site.

1.5. With Whom Are You Entering Into Contract

The site is owned and run by Silverlab Healthcare cc, registration number 2011/016685/23, a company incorporated in the Republic of South Africa (“Silverlab”).
More information about Silverlab is available under section 1.3 (Silverlab.co.za Corporate Information).

1.6. Goods & Availability

Please note that the stock of all products (collectively referred to as “goods”) on offer is limited.

Silverlab will make all reasonable attempts to ensure that special offers are brought to an end when stock runs out.

If it happens that Silverlab is unable to fulfill any order at the advertised or quoted price because stock is sold out, Silverlab will let you know and you’ll be entitled to a reimbursement for the Rand value you have paid for such goods.

This is described in more detail in Silverlab’ Delivery Policy and Returns Policy for products.

Please note that all Silverlab’ Delivery and Returns policies are incorporated by reference and therefore forms part of these T&Cs.

1.7. Warranties

Silverlab makes no warranties.

1.8. Sales Records

Complete records of each online transaction made on the site between you and Silverlab are kept on the site for 12 months after a particular purchase or related transaction. During this time, you’ll be able to view and print out these records. After the 12-month period the responsibility of keeping such record falls onto you.

Complete records of each transaction between you and Silverlab are kept at our office for 12 months after a particular purchase or related transaction. During this time, you’ll be able to request a copy of your records. After the 12-month period the responsibility of keeping such record falls onto you.

1.9. Indemnity

Silverlab is responsible for adhering to the Consumer Protection Act 68 of 2008 (“CPA”) with the sale of any products from the site. Similarly, Silverlab is responsible for adhering to articles 43(5) and 43(6) of the Electronic Communication and Transactions Act in terms of payment systems and security.

However, neither Silverlab, nor any of its representatives will be held responsible for any loss or accountability of any kind that arises from the use of (or inability to use) this site, its services or content.

Furthermore, Silverlab provides no guarantee, implied or otherwise, that the content or technology attached to this website is free or errors or omissions. Nor is there any guarantee whatsoever that service will be 100% uninterrupted or faultless. We encourage you to report any possible malfunctions and errors by emailing info@silverlab.co.za

Otherwise call the call centre at 011 794 5380 during office hours.

It is your responsibility, before accepting these Ts & Cs, to determine whether the service available through this website satisfies your individual needs and is compatible with your hardware or software. Information, ideas and opinions expressed on this website should not be regarded as professional advice, or as Silverlab’ official stance.

We encourage you to obtain professional medical advice before taking any action on the strength of information, ideas or opinions expressed on this site.

1.10. Applicable Laws

This site is offered, controlled and run from the Republic of South Africa. As such it is governed by South African legislation, and subject to the disputes clause in these Ts & Cs.

You and Silverlab are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions.

Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, despite invalidity or unenforceability of an individual term.

1.11. Privacy

Silverlab has to take all reasonable steps to protect your personal information. For the ends of this clause, “personal information” is defined according to the details in the Promotion of Access to Information Act, number 2 of 2000 (PAIA). This information can be downloaded here.
Silverlab is authorised to gather, store and use the following of your information:

Name and surname
Date of birth
Nearest city
Non-personal click patterns
Email address
IP address, and
ID or passport number

Silverlab is entitled to gather, store and use the above information for the following purposes:

  • To greet you when you access the site.
  • To inform you (if you have agreed to this) of facts regarding your access and use of the site.
  • To inform you (if you have agreed to this) of competitions and promotions offered by Silverlab or its partners.
  • To set up non-personal statistics about internet habits, click patterns and access to the site.
  • To verify your identity when you make a transaction through Silverlab.co.za.
  • To ensure the products are received by the addressee.
  • For remarketing purposes.

The above information is either gathered electronically through the use of “cookies”, or provided by you voluntarily. You can regulate the use of “cookies” independently with your personal search engine settings.

You can choose to not receive any direct marketing information from Silverlab and its partners.

Silverlab is entitled to gather, store, compile and share any information gleaned from you, subject to the following conditions:

Silverlab may not make any of your personal details public unless you have agreed to it, or unless it is required for the purposes of any judicial process.

Silverlab may compile, use and share any information that has no bearing on any particular individual, and Silverlab owns and reserves the right to non-personal statistical information gathered and compiled by Silverlab.

You acknowledge and agree that certain personal information (such as your full name, delivery address, email address and contact details) may be passed on to the courier company to ensure delivery of the products you have bought.

1.12. Changes to Terms & Conditions

Silverlab may, at its own discretion, change these terms and conditions or any part thereof. If you are a registered account holder, Silverlab will inform you of changes by email (to the address you use on registration). At such point, it will be your responsibility to read through the revised terms and conditions to ensure you’re satisfied.

If you’re dissatisfied, you have the right to terminate your registration on Silverlab.

If you are NOT a registered user, Silverlab will be unable to let you know of changes to these terms and conditions.

It will be your own responsibility to visit the website to check whether the terms and conditions have changed, and to make sure you’re satisfied with the changes. If you’re dissatisfied with any changes, you should not use the site in any way.

1.13. Disputes

Barring urgent or interim legal help that may be granted by a court of law: In the event of any disputes of any kind between you and Silverlab, arising out of any situation catered for in these terms or conditions (or that arises out of these terms and conditions) and that cannot be resolved by the client service centre, the dispute may be presented for confidential arbitration.

Such arbitration will be handled according to the rules stipulated by the Arbitration Foundation of South Africa. These rules can be found here.

1.14. Terms & Discontinuation

These terms and conditions take effect on the date of first publication of the website and continue indeterminately. They may be revised by Silverlab from time to time (as described above), for as long as the website continues to exist and be operated.

Silverlab is entitled to terminate these terms and conditions or close down the website at any time, subject to processing any pending purchases.

If you don’t meet your obligations regarding these terms and conditions, including any incidents about payment and price or an order, and you neglect to rectify such non-adherence within 5 working days after Silverlab has instructed you to do so, your access to the service will be blocked.

We have the right to close your account and deny you access to the site, depending on the severity of your actions. Such action on the part of Silverlab will not have any negative effect on any damages Silverlab may claim.

1.15. Copyright & Other Intellectual Property

Any and all copyright relating to the website, including these terms and conditions, is held by Silverlab (and partners).

All rights not expressly given are reserved. You may download, view and print content from this site only for private and non-commercial ends.
To obtain permission for commercial use of any content from this site, please send an email to info@silverlab.co.za, or call the client service line at 011 794 5380.
Silverlab is unable to edit or screen all content on the site, and will not be held accountable for illegal, slanderous or obscene content. We advise you to inform Silverlab of any offensive or illegal material.

All content, trademarks and data on this website, including but not limited to software, databases, text, graphics, icons, links, private information, designs and agreements, are the property of or under licence to Silverlab. As such they are protected by local and international legislation and agreements.

1.16. Electronic Communication

When you sign up for a Silverlab newsletter, opt into marketing communication, register an account, conclude a purchase, visit the site or send an email to info@silverlab.co.za, you agree to get electronic communication from Silverlab.

2. Security

Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorised access to any page on this site, will be prosecuted.

Silverlab will claim civil damages from such person if Silverlab suffers any damage or loss.

You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party.

You allow Silverlab to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.

3. Shop

3.1. Buying products

The site allows you, the user, to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.

A purchasing contract (“sale”) between you and Silverlab only comes into effect once you have fully completed AND submitted the online order form for one or more products in your basket (“shopping cart”) AND your payment has been authorised by Silverlab (or has been received into Silverlab’ bank account).

The above is dependent on the product being available.

Products on Silverlab cannot be reserved to be bought at a later stage, and placing an item in your basket without completing the order, does not amount to a sale or an order.

This means that Silverlab may remove any item from your basket before the sale actually takes place in the event of the product going out of stock.

Silverlab cannot be held responsible if an order has become unavailable by the time you try to complete a purchase at a later stage.

The invoice for your purchase will be available online in the “My Account” section on the site.

A copy of this invoice will be included in your parcel as well.

3.2. Cancelling & Ending Orders

Silverlab reserves the right to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.

Silverlab will be liable for reimbursing you the Rand value paid only if you have already paid for the cancelled order.

You have the right to return item(s) purchased (see Silverlab’ Delivery Policy and Returns Policy for more information).

4. Product Pricing

4.1. Product Pricing

The price of each product is given on the product’s page. This is only applicable to the Online Shop.

4.2. The Regular Retail Price

The Regular Retail Price (“RRP”) is the standard price that Silverlab charges for the product.

When a product is not on sale, or included in a discount promotion, the RRP is the price you will pay when you purchase the product (“purchase price”).

Please note that RRPs can change over the course of several seasons over which the product may be sold. The RRPs applicable at the time the product is introduced may differ from the RRP at the time of your purchase.

4.3. The Discounted Price

When Silverlab is having a sale, or is running a discount centric promotion on specific products on the site – the discount price is shown on the product’s product page, as well as the Regular Retail Price (“RRP”). The discount price will be shown in blue and the RRP will be shown alongside it – but will be crossed out.

When a discount price is shown on the product page, the discount price is the price you will pay when you add the product to your cart at the discounted price, and conclude the sale at the discounted price i.e. the purchase price.

4.4. Pricing Accuracy

Every reasonable effort will be made to ensure that the RRP and, if applicable, the discount price of all products on Silverlab are correct at the time of your purchase. If, however, the product is offered at an erroneous price, Silverlab will not be obliged to supply the said product at the incorrect price.

Silverlab will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct price.

5. Making Payment

5.1. Making Payment

Silverlab currently accepts the following payment methods:

  1. Payfast using chipped debit card (Visa & Mastercard) which have been activated for online purchases.
  2. Payfast using credit card (Visa & Mastercard)
  3. Payfast using Instant Electronic Funds Transfer (“Instant EFT”) (RECOMMENDED)
  4. Normal Electronic Funds Transfer (“EFT”)
  5. Payfast using Masterpass.

5.2. Paying Through Payfast

Chipped debit card (which have been activated for online purchases), credit card and Instant EFT payment methods are handled by our internet payment processing partner, Payfast.

Instant EFT payment via Payfast can only by made through select banks. Please see the section 5.4 for more information.

5.3. Payfast Registration

Once you decide to checkout, and select Payfast as payment processor, you will be taken to Payfast’s payment processing page.

You will require to register with them once off. This can be done on the payment processing page while completing the transaction. Thereafter you only need to login, should you become a repeat customer of Silverlab.

5.4. Paying with Instant EFT

Payfast hold bank accounts at ABSA, FNB, Nedbank and Standard Bank. Should you own a bank account with one of these four banks, you may use the EFT method via Payfast and transfer your payment into a bank account held at the same bank as your own.

This payment method is instantly transferred and Silverlab will receive the funds immediately.

Watch this video tutorial on how to pay using INSTANT EFT when you checkout:

PayFast verifies that your payment has been received, completes the transaction and then returns you to the Silverlab site.

You receive confirmation of the transaction by email.

5.5. Payment with Normal EFT

Should you not own a bank account with ABSA, FNB, Nedbank or Standard Bank, please pay via chipped debit card, which have been activated for online purchases, or credit card (Visa or Mastercard) through Payfast.

Alternatively, you can select the EFT payment method once you checkout.

Please note that when selecting to pay via EFT, you have 24 hours after placing your order to make the payment.

When making your payment, please make sure that you use your order number as your reference. This will ensure that Silverlab can process your order as quickly as possible.

Silverlab will start processing your order as soon as your bank forwards the payment to Silverlab. Depending on the bank, it can take up to 3 (three) days from the time you make the payment (which has to be done a maximum of 24 hours after placing the order) to when it appears in our bank account.

The delivery lead time as specified on the site only starts once Silverlab has received the payment from your bank.

5.6. Payfast Security

All transactions between the customer and Silverlab, as well as between Silverlab and Payfast, are always protected and safeguarded by utilising secure technology standards (SSL/HTPPSS).

Your credit card number and personal information is protected by Payfast and will not be forwarded to a third party. Credit card numbers are never stored by Silverlab. For more information, visit Payfast.

PayFast is committed to keeping you and your information secure and have a multitude of checks in place to protect both buyers and sellers from fraudulent transactions.

Payfast uses Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available.

3D Secure is in place for all credit card transactions over R1000.

All sensitive info is encrypted within their own database.

Payfast runs penetration testing on their system on a weekly basis to look for vulnerabilities. They are only required to do it once every three months, but they run it every week.

Payfast’s entire site, blog and help site are served off secure servers, making it harder to perpetrate phishing attacks.

Payfast also has a monitoring system that does, among other things: GEO IP tracking, velocity testing, BIN/IIN validation and checks against online databases.

5.7. General Payment Security

Silverlab has no access to any confidential information regarding your payment method.

Only Silverlab’s banking partner will access confidential information (such as your credit card number, expiry date, CCV etc.) from time to time.

5.8. Fraud

Silverlab reserves the right, in the interest of preventing fraud, to refuse the processing of payment for any order and/or to cancel any purchase, partially or completely.

Silverlab may request documentation to complete the necessary fraud checks and cancel any order where the necessary documentation is not provided in a timely manner.

In the event of a fraudulent purchase being placed on Silverlab, cardholders will be advised to initiate a charge back via their bank in order to be refunded.

Silverlab does not process refunds for orders suspected of fraud.

Silverlab does not provide order details relating to orders suspected of fraud.

6. Delivery

6.1. Free Delivery (Only For South Africans)

For orders over R3,000, Silverlab delivers free of charge within South Africa via economy door-to-door courier. Unfortunately, we are not able to extend this service to countries, other than South Africa.

For orders under R3,000 Silverlab charges a fee depending on where you’re located. Please see section 6.2 for more information.

6.2. Delivery Fees (Only South African residents)

During the checkout process, Silverlab will determine your delivery fee based on your delivery address and postal code.

Every reasonable effort is taken to ensure that the delivery costs displayed on the site are correct at the time of your purchase.

However, if a delivery fee is incorrectly displayed, Silverlab will not be obliged to deliver products at an incorrect delivery fee.

Silverlab will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct delivery fee.

6.3. Delivery: Neighbouring Countries

At this time, unfortunately the only shipping option we have available for neighbouring countries (Botswana, Lesotho, Mozambique, Namibia, Swaziland & Zimbabwe), is for the customer to arrange their own delivery – whether via collection or courier.

Once an order has been placed and paid for, we’ll get in touch with you to give dimensions and weight of your package. Also, to determine the courier company you’ve chosen as well as date for the pickup.

6.4. Delivery Time

Silverlab delivers packages using The Courier Guy services from Monday to Friday within business hours in South Africa and will deliver within 2-6 working days depending on where you live.
Unless we inform you otherwise, before you place your order and before the final confirmation, the estimated MAXIMUM delivery time for an order in South Africa, is 6 working days.

There are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.

6.5. Delivery Details

Please note, once you have successfully checked-out, Silverlab can unfortunately not amend the delivery details for your order.

Silverlab does not deliver to PO Boxes.

6.6. Place of Delivery

As buyer, you indicate where in South Africa you require delivery, as well as contact numbers to be used in connection with delivery.

Your parcel will be delivered to the address you specified in the checkout process.

If nobody is present at the address at the time of delivery, our courier will on the second attempt of delivery use the mobile phone number you provided in your order and/or leave a note (in the letterbox if a residential address) to indicate that there was an attempted delivery.

The courier will try once more, and if at that time there is still no one to sign for the parcel, it will be your responsibility to call the Silverlab call centre at 011 794 5380 or send an email to orders@silverlab.co.za to arrange delivery.

If you don’t contact the Silverlab call centre within 5 working days of the courier attempting the second delivery, the courier will return the parcel to Silverlab, and we will contact you via email to discuss potential re-delivery at your own cost.

If this attempt does not succeed within a reasonable amount of time, Silverlab will reimburse you the rand value paid for the product(s) purchased. Should a delivery fee have been charged on the order, this will not be reimbursed.

6.7. Delivery Completed

A delivery is considered complete as soon as the parcel is accepted by an individual on your behalf at your specified delivery address.

This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system.

It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints or breakages.

The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged.

Such complaints and claims must be brought to the attention of Silverlab by calling our call centre at 011 794 5380 during office hours.

6.8. Lost Parcels

If neither the depot nor the tracking system (under “My Account > Order History”) provides any indication where the parcel is, you need to call the call centre at 011 794 5380 or send an email to info@silverlab.co.za

If the parcel is found, it will be sent to the specified delivery address by the usual procedure, as set out in the delivery clause.

If the parcel is declared lost, Silverlab will notify you and prepare a new parcel according to your order, and redeliver.

7. Returns & Refunds

If you are dissatisfied with your purchase due to a defect, incorrect product choice or other reason, you may return it to Silverlab within 30 days of delivery, and either receive a Silverlab account credit or a refund (depending on the goods purchased), or have the product repaired or replaced (depending on the product and situation).

7.1. Returns & Refunds Policy

If you are dissatisfied with your purchase due to a defect, incorrect product choice or other reason, you may return it to Silverlab within 30 days of delivery, and either receive a Silverlab account credit or a refund (depending on the goods purchased), or have the product replaced (depending on the product and situation).

7.2. Exchanging Non-Defective Goods

Within seven (7) days of your order being delivered to your door, you can return the product(s) to Silverlab for credit or a full refund.

Goods returned to Silverlab, must be adequately packed and delivery costs are the responsibility of the purchaser.

Should you wish to process a credit or refund, please contact the call centre at 011 794 5380 during office hours or email us at info@silverlab.co.za (Subject Line: Your order number – Request Refund).

7.3. Returning Incorrect Products

As specified in our Ts & Cs, Silverlab will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the site.

However, should Silverlab deliver the incorrect product(s) to you by mistake, please do not remove the product from its original packaging. Please contact the call centre at 011 794 5380 during office hours or email us at orders@silverlab.co.za (subject line: your order number – Incorrect Item) as soon as possible to notify Silverlab thereof.

Silverlab will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible. Also, please do not try and remedy the situation by placing another order for the exact same product you were trying to purchase.

7.4. Returning Defective Products

If within 30 days of delivery of a product to you, you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended (or otherwise expressly indicated by Silverlab at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) (“defective”), please contact Silverlab call centre at 011 794 5380 or send an email to orders@silverlab.co.za(subject line: your order number – defective item) to notify us thereof.

Silverlab will request pictures of the defective product and will arrange to collect such product from you so that it can be inspected by us. If the product is subsequently found to indeed be defective, you are entitled to either:
(a) be fully refunded, or
(b) have the product replaced at Silverlab’s expense.

If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to a replacement or refund, but will instead be liable for the costs incurred in having had such product returned to Silverlab, and then redelivered to you.

A product is NOT defective and you will NOT be entitled to any repair, replacement or refund under the general warranty above if damage arising from incorrect usage of the product;

8. Vouchers & Promotions

8.1. Discount Vouchers

Silverlab may release printed or digital discount vouchers (“vouchers”) from time to time. Such vouchers may be available through the website and/or from third-party websites, in magazines and other media.

Vouchers can be used to secure a discount on the site as long as the voucher is valid.

Given expiry dates cannot be moved.

8.2. Newsletter Sign-up Voucher

Use of Newsletter Voucher

Current Silverlab customers do not have the right to newsletter vouchers and cannot earn them.

The R100 Silverlab newsletter voucher is issued once when the subscriber signs up to any of Silverlab’s Newsletters for the first time.

Signing up to a second or third Silverlab newsletter, with the same email address, does not qualify for another R100 newsletter voucher.

Signing up to a second or third Silverlab newsletter, with the same delivery address, does not qualify for another R100 newsletter voucher.

The R100 newsletter voucher can only be used once per Silverlab account holder.

The R100 newsletter voucher cannot be used in conjunction with any other Silverlab offers or promotional vouchers.

Basket Size

The R100 Silverlab newsletter voucher can only be redeemed against basket sizes to the value of R500 or more.

Basket size after the newsletter voucher has been applied must exceed R3,000 to qualify for free delivery.


The voucher is only valid for items in the online shop. The voucher is not valid against items on sale.

How To Claim Your R100 Newsletter Voucher

The user completes the newsletter submission form, whereupon he/she receives a welcome email with an electronic voucher code.

In order to claim the R100 voucher, the subscriber must visit htpps://Silverlab.co.za and add items on Silverlab’s online shop to the value of R500 or more to his/her cart.

Enter the voucher code in the voucher code box at checkout and click on “Update Cart” before proceeding with payment.


Returns of products to which the R100 voucher was applied, will be refunded at the actual Rand value paid for the product.

Expiry Date

The R100 voucher is valid for 30 days from the date of issue.

Newsletter vouchers which have passed their expiry date, will not be reinstated.

This includes vouchers which have been redeemed against items that are subsequently returned.

Signing up to the Silverlab newsletter multiple times, with multiple email addresses, in order to secure additional R100 newsletter vouchers is abuse of the benefit and is tantamount to stealing.

Perpetrators will be dealt with accordingly.

8.3. Promotional Vouchers

Use of Promotional Voucher

Promotional vouchers are issued at Silverlab’ discretion. Users don’t have the right to promotional vouchers and can’t earn them.

Promotional Voucher Terms & Conditions

Promotional vouchers are issued with specific terms and conditions that regulate how and when they can be used. For example, certain vouchers may be product specific in that they are only valid against a selected group of products. Exclusions may also exist with certain vouchers. The onus is on the shopper to check the full voucher terms and conditions to ensure they understand the voucher’s applications and limitations.

A promotional voucher can only be used against a purchase on the site when the purchase meets the terms and conditions as specified on the voucher.

Expiry Date

In general, unless otherwise specified on the voucher itself: a voucher is only valid for 30 days from date of issue.

Only one voucher can be used per shopping cart. Vouchers are not transferable and cannot be exchanged for cash. The discount value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.


Should you wish to return an item you have purchased using a voucher:

  • If you have redeemed a voucher against a purchase, and you’d like to return all items purchased, Silverlab will refund you or credit your account with the Rand value of the purchase. Please refer to the specific terms and conditions on the vouchers for information on whether it will be reinstated and the terms that will apply.
  • If you have used a voucher against a purchase and then return some of the products purchased, Silverlab will apportion the value of the voucher across the relevant items in the cart and then refund you the relevant Rand amount based on the items being returned.
  • If you have used a voucher against a purchase and then return some of the products purchased, Silverlab will recalculate the total value of your purchase AFTER the returned product(s) has/have been deducted. If the recalculated purchase value no longer meets the terms and conditions associated with the voucher, Silverlab reserves the right to deduct the value of the voucher off the refund for the returns, or, should you have credit in your Silverlab account, to debit the value of the voucher off your account balance.


Promotional vouchers cannot be:

  • used to buy gift vouchers.
  • exchanged for cash.
  • transferred to anyone else.
  • used after the expiry date which is, unless otherwise specified, 30 days from date of issue.
  • used together with any other promotion, including clothing industry machines, onsite shop, items already on sale or items discounted as part of another promotional offer.